Is there after-sales service after purchasing a container house?

We support commonly used B2B payment methods, including T/T and L/C, with cross-border online payment options available where applicable. Depending on the order and destination, available trade terms include FOB, CFR, CIF, DDP, DDU, and FCA, giving customers flexibility in arranging transportation and import responsibilities.

The most suitable payment and trade-term combination depends on factors such as order value, destination country, shipment method, customs requirements, and whether door-to-door delivery is required. For larger or customized projects, these commercial details can be confirmed together with the final specifications and delivery schedule before production begins.

In addition to manufacturing, Eastnova provides international project support covering logistics coordination, delivery, installation guidance, and after-sales service. This allows customers to discuss the product, production, and delivery arrangements with one project team rather than managing each stage independently.

We implement transparent production management. We provide regular production updates so overseas customers can stay informed without being physically present at the factory. A dedicated account manager can share production photos and videos, helping customers monitor the progress of their order from manufacturing through pre-shipment preparation.

For customized or large-volume projects, communication can focus on key production milestones such as frame fabrication, surface treatment, assembly, quality inspection, and pre-shipment inspection. When necessary and agreed in advance, additional video confirmation can be arranged for important stages, allowing customers to verify progress and raise questions before the goods are shipped.

This transparent project-management approach is particularly valuable for international customers who need visibility over production, logistics, and delivery while coordinating their own installation or downstream project schedule. Eastnova's team supports customers throughout the process from design planning to production, transportation, installation guidance, and after-sales service.

Our products have been exported to more than 50 countries worldwide, including holiday villa projects in Romania, labor dormitories in Argentina and mountain cabins in Australia. We can provide real site photos, videos and non-confidential feedback from existing clients for your reference.

With experience serving customers across 50+ countries, Eastnova has developed project capabilities covering design, manufacturing, international logistics, installation guidance, and after-sales support. Our team can also recommend relevant project examples based on the application rather than providing unrelated case studies.

Yes. We operate a production base covering over 2000 square meters. With automated welding production lines, our monthly capacity reaches 1500-2000 units. We have rich experience in supplying government social housing and large scale camp projects, and are capable of fast delivery for bulk orders over 500 units.

For bulk projects, capacity is not only about the number of units a factory can produce. Material preparation, structural fabrication, assembly, quality control, packaging, and delivery scheduling all need to be coordinated to maintain consistent quality and delivery performance. For large orders, our production and project teams plan these stages according to the selected model, customization level, quantity, and target delivery schedule.

Eastnova also provides one-stop project support from design and production to logistics and installation guidance, enabling large projects to be coordinated through a dedicated project-management process. For high-volume requirements, the final production schedule and achievable delivery quantity can be confirmed after reviewing the project specifications.

Yes. Our rock wool and polyurethane wall panels are Class A or B1 fire retardant materials. We offer wall-panel options including rock wool and polyurethane sandwich panels, which can be selected according to the fire-safety requirements of the project. Rock wool panels are particularly suitable for projects where fire resistance is a key consideration, while polyurethane panels can provide a balance of thermal insulation and overall building performance.

The appropriate panel type and fire-performance grade should be determined according to the building design, local regulations, climate, and intended application. Rather than applying one standard configuration to every project, our team can recommend suitable wall materials based on the actual requirements of residential, accommodation, commercial, or temporary-use buildings.

Eastnova provides prefabricated building solutions with integrated waterproofing, insulation, soundproofing, and structural systems, supporting customers from design planning through production and delivery. The company also operates under an ISO 9001-certified quality management system and provides relevant product documentation for international projects.

If your project is subject to specific fire-safety regulations, send us the applicable standard or destination country, and we can help evaluate the suitable wall-panel configuration.

We provide a 1-year warranty together with after-sales support for issues covered by the agreed warranty terms. If a confirmed quality-related issue is attributable to our responsibility, replacement spare parts can be provided according to the applicable warranty conditions.

Our support does not end when the house leaves the factory: our project-management team coordinates the process from design and production through logistics, installation guidance, and after-sales service, helping overseas customers address issues throughout the project lifecycle. For customized or larger projects, warranty scope and after-sales arrangements can be clarified before shipment so both sides have a clear understanding of responsibilities.

Ask us to include the applicable warranty coverage and after-sales terms in your quotation before placing the order.