Ireland - Double-Wing Expandable House
During the initial communication, the client emphasized two points: first, it must meet EU environmental standards to avoid odors affecting family health; second, the case must be detachable and reassembleable for easy transport.
The salesperson immediately compiled a list of suitable products, sending her diagrams and dimensions of three alternative expandable cases, highlighting their key selling points. After receiving feedback, the client requested minor adjustments, hoping to increase the thickness of the case material to 75mm and improve load-bearing capacity.
The salesperson then coordinated with the factory to confirm the feasibility of customization, simultaneously informing the client of the customization cycle and additional costs. After two rounds of detailed discussions, a final plan was finalized. After signing the contract, a logistics specialist was specially arranged to handle international shipping, ensuring the two sets of expandable cases were delivered smoothly to the client's home in Ireland. Upon receiving the goods, the client sent photos of the assembled case, expressing satisfaction with the product quality and the overall communication and service.
